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Bebek II

Cancellations



Cancellation request must be submitted in writing to the email reservas@villabebek.com.br and its receipt will be confirmed through a response email.

Policy:

Cancellation requests made 30 days or more prior to the check-in date will result in a full refund of the deposit, minus any banking fees.

Cancellation requests made 29 to 15 days prior to the check-in date will be issued a credit voucher for the full deposit amount, following the rules for using the credit voucher:
• Valid for one year, except for New Year's Eve, Carnival, and the month of January;
• The booking made with the credit voucher cannot be rescheduled;
• If the original reservation was for a special package (including meals or massages), the credit voucher will reflect the monetary value only, and those services will not be carried over;
• The credit voucher is valid exclusively for accommodations and cannot be used for Food & Beverage (F&B) purchases;
• In the event of a positive balance after using the credit voucher for a new reservation, the remaining credit will remain valid under the same rules and expiration date as the initial cancellation.

Cancellation requests made less than 15 days before the check-in date are non-refundable.

No-show is non-refundable.